FAQ
General Enquiry
Technical
Payment
Security
Other enquiry
General enquiry
What is IELTSPractice?
IELTSpractice is a 100% online course to help you get the best possible score in IELTS. How will it hope you prepare?
- IELTS practice. You must practise the IELTS question types. They are very different from anything you have done at school.
- Improve your English. You may need to improve your English grammar, vocabulary and communication skills.
IELTSpractice will help you overcome both these challenges and will prepare you for a great IELTS score.
Click here for more information.
General enquiry
Are there any mock test papers?
Yes. Road to IELTS (either Academic or General Training) provides 27 practice test papers with answer keys (9 sets for each of the Listening, Reading and Writing tests), and also 9 Speaking test Part 2 practice tests with a timer and a self-review panel.
These are available in the Success or Premium packages.
Click here for details of the IELTSpractice plans.
General enquiry
Does Road to IELTS give me an IELTS score?
You can predict your potential IELTS band scores with the IELTS score calculator after you do the mock test papers in the Road to IELTS program.
General enquiry
I have just purchased an account. Where do I find mock test papers and practice activities on your website?
All IELTS core skills videos, practice activities and mock test papers are available within the Road to IELTS program.
Sign in here.
General enquiry
I have registered for the IELTS test with the British Council. I was told that I would have Road to IELTS for free. Where can I access it?
If you registered for the IELTS with the British Council, you will receive free access to Road to IELTS Last Minute. This is a cut-down version of the Road to IELTS Full Version available on this site.
Normally, IELTS takers access the Last Minute version in the British Council Test Taker Area or Candidate Area. Sign-in information is provided within the test registration confirmation email. Please contact your test registration centre if you have not received this email.
General enquiry
What are the subscription plans?
IELTSpractice provides three plans: Speed, Success and Premium. Click here to find out more.
General enquiry
What does Road to IELTS provide?
With Road to IELTS, you get...
- Practice test papers with answer keys
- Speaking test Part 2 practice tests with a timer and a self-review panel
- 17 advice videos from British Council experts
- Over 300 interactive activities with instant feedback
- 4 ebooks explaining each test component in detail
- A downloadable study planner to help you get started
- Detailed record functions so you can measure your progress
- A band score calculator and exam countdown meter.
- Extra support materials such as study guides, IELTS Tips app and daily tips at our Facebook page.
Click here for details of the IELTSpractice plans.
General enquiry
Does your practice provide feedback?
IELTSpractice.com provides IELTS skills practice in the Practice Zone. There are over 300 interactive exercises with marking and feedback. The mock tests come with answer keys for the Listening and Reading tests, as well as model answers for the Writing test and a self-assessment panel for Speaking.
General enquiry
I have not booked my IELTS test yet. Can I subscribe to IELTSpractice?
Yes. We understand that some candidates may want to prepare better before they book the IELTS test. You can subscribe to IELTSpractice even you have not booked the IELTS test.
Subscribe here.
General enquiry
Does IELTSpractice provide different practice contents every day or week? Can I repeat the practices?
You can access to all available practice material from the first day of the subscription. You are free to decide when, what and how often you want to practise.
General enquiry
I have already got the free Last Minute practice from the British Council. What are the differences between Road to IELTS Last Minute and the Full Version at IELTSpractice.com?
Road to IELTS Last Minute Version includes only about one quarter of the complete Full Version content.
At IELTSpractice.com, you are not limited to having Road to IELTS only, you can choose to subscribe the Success or Premium courses that provide extensive practice on writing, grammar and exam study skills.
Payment
Will I be charged automatically when my subscription expires?
No. We do not save any of your credit card information and you will be charged only when you yourself subscribe or extend your subscription here. There is no auto-renew.
Payment
What are the payment methods?
You can pay by either credit card or money transfer. For credit cards, we accept Paypal, VISA or MasterCard. We also accept direct bank transfer or Western Union remittances. The money transfer instructions will be sent to your email after you place your order.
Payment
My credit card account is not in US dollars. Can I pay in other currencies?
Your payment for the subscription is made in US dollars. If you make your payment by credit card, the corresponding amount to be charged will be determined by your credit card company in accordance with the exchange rate and service fee policy of the company.
Payment
I need more time to practice. Can I extend my subscription?
Of course. Many IELTS candidates have a change of plan or simply need more time to practice repeatedly and effectively. After you make your first subscription, you can choose to extend or upgrade your plan. Note that a one-week access extension is also available exclusively for existing subscribers.
Payment
What are the available plans and their prices?
This depends on the amount of time you have available to prepare for IELTS, and also on whether you just need IELTS practice, or whether you need to improve your English as well.
For full details, check the plans and pricing here.
Payment
Can I pay by cash? How does this work?
Yes, you pay by cash via the bank or via Western Union. You first place your order at the buy page, then the payment instructions will be sent to your registered email. Once you make the payment, follow the email instructions and send us your payment details. The Support Team will help to set up your subscription account within one working day of receipt of payment (except Sundays and public holidays).
Payment
When does the subscription start after I pay?
The Road to IELTS subscription starts immediately after you pay and you should receive a confirmation email which confirms all your subscription details. The start and end dates of a subscription are stated clearly in Step 2 of the registration process. If you need further advice on this, please feel free to contact us.
Payment
What name will appear on my credit card statement?
You will be charged under the name: Clarity Language Consultants Ltd.
Technical
Do I need to install anything on my computer?
If you subscribe to the Speed package, you do not need to install anything on your computer. You can access Road to IELTS with a web browser on any devices.
With the Success and Premium packages, Road to IELTS, Tense Buster, Study Skills Success and Practical Writing run online and you only need a web browser and stable Internet connection to access them.
Technical
Can I sign in to my account on multiple devices at the same time?
No. You can only sign in to your account on one device. Subscribers are not licensed to share their account with other users.
Security
Is IELTSpractice GDPR compliant?
Yes. IELTSpractice is GDPR compliant. If you would like to learn more about how we protect your information, please click here.
Security
Do you store credit card information?
No. The credit card information is only processed through the encrypted payment gateway. We never see it. IELTSpractice.com does not store any personal financial information.
Security
Do I have to worry about you selling my email address or data?
No. Your contact information and data are yours and yours alone. They are safe with us. Learn more about our Privacy Policy here.
Security
Is it safe to give my payment information over the Internet?
Payment security is provided by Paydollar and Paypal.
About Paydollar
Online transaction processing is provided by PayDollar using Extended Validation 256-bit SSL encryption. All confidential information is encrypted before it is transmitted, to protect the data from being read and interpreted. 3-D Secure authentication is also supported with Verified by Visa and MasterCard SecureCode.
About Paypal
We are a PayPal-verified user, we are enrolled in PayPal's Expanded Use Programme. Paypal's verification process increases security when you pay parties you do not know.
Other enquiry
I am very new to online learning. How should I start?
IELTSpractice provides an all-in-one platform for the IELTS preparation. All courses are available to access within the member area. Each skills practice program is designed for an intuitive user experience. A study planner is also provided for helping users to get started easily and to practice more effectively.
Other enquiry
Can I get a refund if I change my mind?
Subscribers may cancel the subscription to IELTSpractice for a full refund, provided notification of the request to cancel is received by ClarityEnglish within ONE hour of the purchase. Please check that the services match your requirements immediately when you receive the account confirmation. If you are not sure if the course is right for you, you can try the Free Version here.
Other enquiry
I have made a mistake and subscribed to the General Training Module. Is it possible to change to the Academic Module?
You are recommended to sign in and check your account details as soon as you have completed the buy steps and have received the welcome email. If you have the wrong module, please contact the support team immediately or within the first day of your subscription. We can change the module for you if necessary (at no cost).
Get in touch
We will get back to you within one working day.
Hong Kong office
Tel: +852 2791 1787
Email: support@ieltspractice.com
