Privacy policy

This privacy policy was last updated on 21 June 2018.

We have updated this policy to make it shorter and easier to read, and to comply with the General Data Protection Regulation (GDPR).

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the ClarityEnglish website, applications, APIs or other related services. By using our services, you consent to such use of your information and Personal Data and agree to the terms of this Privacy Policy.

The data protection principle applies to all data entered by visitors to any ClarityEnglish website, by an institution about their students, and by students themselves. It also applies to progress records generated by the ClarityEnglish programs and stored in the database.

Information collected from website browsers

What data do we collect?

If you are only browsing our website, we collect the same basic information that most websites collect. We use common internet tools such as cookies, web server logs, and analytics services to gather the data. Some of these tools offer you the ability to opt out of data collection. We collect from everyone, whether they have a ClarityEnglish account or not.

The information we collect from all visitors to our website may include your device, operating system, browser type, referring site, and the date and time of each visit. We may also collect potentially personally-identifying information like Internet Protocol (IP) addresses and your country of origin.

Additionally, when you visit our website, we use cookies to deliver a better web experience during your session and for the next time you return.

Why do we collect this data?

We collect this information to better understand how our website visitors use our websites, to better understand how our websites perform on different devices, and to provide information that may be of interest to you specifically.

What do we use your data for?

All data is available to a limited number of ClarityEnglish staff for support, research, and development work. We do not allow any outside parties to access the database.

Any personal information provided by you is used only to help us provide a better service to you and for us to identify your needs and requirements.

Information collected from the enquiry form

What data do we collect?

We collect certain data from you directly, such as information you enter yourself, which includes your name, your role (e.g. teacher, librarian, student, etc.), your country, your email address and your institution.

Why do we collect this data?

We collect this information to better understand how to respond to your enquiry, and to provide information that may be of interest to you. We use your email address to communicate further with you. If we have a distributor in your country or region, we will pass your details on to them so that they can contact you.

What do we use this data for?

All data is available to a limited number of ClarityEnglish staff for support, research, and development work. If we have a distributor in your territory, we will forward the form you have filled in to them so that they can answer your enquiry. Any personal information provided by you is used only to help us provide a better service to you and for us to identify your needs and requirements.

Information collected from registered users

What data do we collect?

If you (or your institution's administrators) have created an account, we require some basic information at the time of account creation. This includes either your username, or your name, or your email address, and your password.

Why do we collect your data?

We collect this information to create your account and provide services to you. We use your information to identify you in our programs so that we can provide you with information about your scores and activities in exercises in the ClarityEnglish programs. We may use your email address to communicate further with you. In all cases, we will inform you beforehand of the emails you should expect to receive. For example, if you are an administrator, you should expect to receive emails linking to usage charts.

What do we use your data for?

In addition to the purposes described above, data is available to a limited number of ClarityEnglish staff for support, research, and development work. We do not allow any outside party to access this information.

Who we share your data with

We do not share, sell, rent, or trade users' personal information with third parties for their commercial purposes, except as specified in (2) above. Details about users that are entered into ClarityEnglish programs are available to administrators and others with appropriate, licensed access. For example, teachers can access all details about their students using Results Manager; a student can only see their own details.

Security

We use appropriate security based on the type and sensitivity of data being stored. As with any internet-enabled system, there is always a risk of unauthorised access, so it's important to protect passwords and to contact us if you suspect any unauthorised access to your account.

A teacher's access is restricted to data on students in their own group only. An account administrator can see all details for that account.

When a user is deleted from the system, all records relating to that user are deleted or anonymised.

How long do we keep your data

We keep personal information only for as long as required for the purposes for which it's supplied. Where your information is no longer required, we will always make sure it is disposed of or anonymised in a safe and secure manner.

For institutional accounts, data is kept for access by the administrator and other licensed parties within the institution for as long as the licence is valid and the user account is active. Where the user account becomes inactive, data will be deleted or anonymised a maximum of one year after the last login. An administrator can delete data at any time, which will cause it to be permanently and safely destroyed.

Where an institutional licence lapses or terminates, data is kept for up to a year. This is so that it can be restored to the system should the institution choose to renew its subscription. After a maximum of a year the data will be deleted or anonymised.

Where a member of a public library creates a personal account, data will be held for up to a year after the last login. This is so that library users can return to their accounts after a period away and can retrieve past performance data. After a year of inactivity, it will be deleted or anonymised.

For licences through the British Council, which are not renewable, we remove personal information within one month of a subscription terminating. For licences purchased by individuals, which are renewable, we keep data active for one year after the subscription finishes.

Your rights

You, as an individual or in your capacity within an institution, have certain rights around the use of your data, including the ability to opt out of promotional emails, cookies, and collection of data by certain analytics providers. You can update or terminate your account by contacting us with requests about your personal data.

If you have a personal online subscription account, we can remove or change any of your details at any time. Please send an email to us and we will confirm your identity before proceeding with any changes. If you have a licence within a school account, please contact your school to remove or change your details.

If you have a British Council Road to IELTS licence, we can remove your account if you request it, but we can't change details as these are usually provided to us directly from a British Council system.

Changes to the Privacy Policy

We will amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

Contacting ClarityEnglish

If you have any questions about our Privacy Policy, or need to contact our Technical Director Dr. Adrian Raper, who is in overall charge of privacy and data protection: adrian.raper@clarityenglish.com.